Highly Trained Restoration Specialists
Trained Restoration Professionals
There is a clear connection between highly trained team members and good work. And there is another connection between good work and customer satisfaction. The aim of SERVPRO New Hyde Park/Mineola is to finish each water and fire damage project with satisfied customers.
For this reason we place a high priority on training.
Our teams are trained at the SERVPRO corporate offices at their advanced training facility, they regularly pursue IICRC certifications in Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration and Commercial Drying (among other topics) and we’ve built a culture of in-team training, where those who know more train those who know less.
IICRC Training and Certification
The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.
Employee Certification Training
The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:
- Crew Training
- Fire Restoration
- Water Restoration
- Carpet & Upholstery Cleaning
Initial Franchise Training
A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:
- Fire Restoration
- Water Restoration
- Carpet & Upholstery Cleaning
- Mold Mitigation
e-Learnings
All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.
Continuing Education Classes
SERVPRO of New Hyde Park / Mineola offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:
- Water Damage Restoration
- Fire Damage Restoration
- Understanding Mold in the Restoration Industry
- Restorative Drying for Loss Control
- Mitigation Awareness Response Seminar (non-credit course)